AI+ Customer Service™
Enhance Customer Experiences: Employ AI-Powered Service Solutions
Certificate Code:
AP-210
About This Course
- Customer-Centric AI: Redefine service workflows with AI-powered personalization
- Practical Execution: Implement automation tools to optimize CX and satisfaction
- Ethical AI Integration: Covers trust-building and responsible AI practices
- Competitive Edge: Learn to enhance communication and service delivery at scale
Certificate Overview
Included
Instructor-led OR Self-paced course + Official exam + Digital badge
Duration
- Instructor-Led: 1 day (live or virtual)
- Self-Paced: 8 hours of content
Prerequisites
Basic understanding of business operations, Digital tools familiarity, fundamental AI/ML concepts
Exam Format
50 questions, 70% passing, 90 minutes, online proctored exam
Course Modules
1
Course Overview
- Course Introduction Preview
2
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
- 1.1 Overview of AI
- 1.2 Relevance of AI in Customer Service
3
Module 2: Understanding AI Technologies
- 2.1 Overview of Machine Learning
- 2.2 Natural Language Processing (NLP)
- 2.3 Deep Learning and Neural Networks
- 2.4 AI-Driven Analytics
4
Module 3: Data Collection and Analysis
- 3.1 Gathering Customer Data
- 3.2 Data Quality and Integrity
- 3.3 Analyzing Data for Insights
- 3.4 Applying Insights to Enhance Customer Service
5
Module 4: Implementing AI Solutions
- 4.1 AI Solutions for Customer Service
- 4.2 Integration into Customer Service Systems
- 4.3 Training and Change Management
- 4.4 Measuring the Impact of AI on Customer Service
6
Module 5: Optimizing Customer Experiences
- 5.1 Using AI to Create Personalized Customer Interactions
- 5.2 Increasing Service Efficiency with AI
- 5.3 Case Studies: Successful AI Implementations in Customer Service
7
Module 6: Ethical Considerations and Trust
- 6.1 Ethical AI Use in Customer Service
- 6.2 Building Trust through Transparency
- 6.3 Compliance with Data Privacy Regulations
8
Module 7: Future of AI in Customer Service
- 7.1 Emerging Trends and Advancements in AI Technologies
- 7.2 Innovative Use Cases for AI in Customer Service
- 7.3 Preparing for AI Evolution in Customer Service
- 7.4 Ethical and Societal Considerations
9
Module 8: Creating an AI Strategy for Your Organization
- 8.1 Developing Strategic Plan for AI Implementation and Evolution
- 8.2 Cultivating an AI-Driven Culture
- 8.3 Overcoming Challenges and Measuring Success
10
Optional Module: AI Agents for Customer Service
- 1. What Are AI Agents
- 2. Types of AI Agents
- 3. Applications and Trends of AI Agents in Customer Service
AI Tools You'll Learn
Zendesk
Freddy AI
Octane AI
